How DucknOwl can help in delivering a consistent employee experience?
No doubt, you invest considerably in your customer experience. And, you pay close attention to your customer satisfaction metrics. As an attentive owner or manager, you’ve likely come to the conclusion that your employee experience is the determining factor in what your customers experience. Whatever your employees believe your company is like, is — in an important way — exactly what your company is like. Your employees create your customer experience from their own beliefs about the firm.
Finding Ideal Tools to Improve Employee Experience
As your firm scales, you will need help with many of the internal moving parts. Third party services can help with everything from your recruitment process, to employee retention, and even ensuring smooth exits and off-boarding processes.
Eliminating Bias in Human Resources
We all have biases. As people, we can work incredibly hard to reduce and mitigate our problematic mental shortcuts. We need to recognize, though, that it is very hard just to be aware of all of our biases — let alone eliminate them. DucknOwl’s innovative solution provides data driven tools to ensure that your recruitment process is demonstrably free from bias. Strictly eliminating bias in hiring will create a work environment that your employees will recognize as fair and professional from their first day on the job. As they get to know their coworkers, they will find people different from them in all of the ways that will benefit the whole team, but well-qualified and similar to them in all of the ways that are critical to performance.
Make Candidates Feel Seen
Not every job is a copywriting position. It can be helpful to have more options to let job candidates present themselves than merely relying on the traditional resume. Give your prospective hires different options for demonstrating their capabilities and you will see them for who they are. They, in turn, will feel more valued, right from the start. DucknOwl allows you to accept audio files and collects and processes information in many more dynamic ways than you ever could by thumbing through a pile of resumes.
Respect Your Candidates’ Time
Consider your candidate’s situation. Looking for a job can include a lot of phone tag, complex scheduling problems, and — worst of all — waiting. Start your relationship off on the right foot by respecting your prospect’s time.
DucknOwl provides an innovative solution to make the screening and scheduling processes fast, so you’ll be getting back to the best contact fast. That also means that you’ll be getting to them before they’re snatched up by a competitor.